Samsung devices bring a good warranty with them. Let us know about their policies!
Samsung warranty Policy
A person who is claiming a warranty must have the proof of purchase in his/her possession. If there is some kind of repair needed, it would be done by the authorised person of the company when the product is under warranty period. The details of support required for service centres Samsung are made available to the public on the company website. (www. samsung. com/in/support/service-center) he/she can access customer care via WhatsApp. If any part/parts of the product purchased are repaired, the warranty will remain valid up until its expiry of it. The time taken in repair will not be excluded from the warranty period. If there is an installation of units beyond municipal limits of the jurisdiction of the company’s authorised service centres, it is the purchaser’s responsibility to connect with the nearest authorised service centre and bring the unit under the authorised service centre. Sometimes the spare parts are not available in the company or during some special circumstances, the purchaser has to accept a commercial solution for his or her problem. The warranty conditions are not applicable if there is any kind of damage or misuse of the product/appliance observed by the expert. In this case, the damaged product will be liable to be charged according to its repair. If there is a provision for extending the warranty period of a product purchased, it is the responsibility of the purchaser to have the warranty card before 2 weeks of expiry of registration. As the warranty does not mean there is a free transportation system for the service centre, in such case the purchases have to come to the service centre himself for any repair or issues under the warranty period. Samsung shall not be liable for any loss, expense, inconvenience, cost or damage call due to the inability to use the product by the person who purchased it. When a product or device is repaired there might be the use of a new refurbished or reconditioned device. This must not be considered a problem by the purchaser.
What does the Samsung warranty include?
There is a warranty of 12 months on Samsung handsets. Free repair in case of any glitch in the purchased item only on the authorised service centres. Warranty on accessories is valid for up to 6 months(charger data cable, handsfree etc). 12-month warranty on the battery. If the accessory is purchased separately there is a warranty of 6 months. These accessories include Handsfree, Charger, Data cable, S pen, AV Out Cable, and Plug-in speaker. An offer of exchange is also available at Samsung authorised centre. A valid invoice copy is needed for the warranty. There is a warranty of 12 months on variable devices of Samsung. These devices include Smartwatches, Galaxy Buds, and smart fitness bands. Any kind of repair under the warranty period is carried out by an authorised Samsung service centre.
The warranty is void if:
Product purchase is not from an authorised Samsung retailer. The product which is purchased does not follow the instruction written in the manual as described by the company personnel. If there is any decent which is caused by the chaser himself due to improper use, as determined by the Authorized Service Center. There is no validity of the warranty in case of failure of certain standards determined by the company. Is the warranty will be labelled void. For instance, if the product is not handled carefully, the company is not responsible for that. If there is any alteration, modification or mishandling by the purchases or any unauthorised person in the circuit of product and the product misbehaves it does not come under the warranty of the company. If we original serial number, bar or unique code is altered or removed company is not liable to cover the warranty.
Samsung warranty on the overseas product
Those products which are not sold by the country where the person belongs is termed as Samsung overseas product. Please overseas products might be liable to be paid some changes but the price to be paid might vary from product to product or Service centres. Some of these overseas products might be not repairable in one’s country. So, before giving the product for repair in the service centre it must be checked that the product is liable to be repaired in that particular country or not. The time of preparing my take longer than usual, so the time required must be checked previously. The price of repair might vary from assumed. So, it must be calculated. It is not the responsibility of the company to repair the parts of large products which do not belong to that country.
Conclusion
Samsung has clear-cut information about its warranty on specific items. It is jotted down clearly where and on what products these offers apply. The areas the customer needs to take care of are also described thoughtfully. The purchaser needs to take care of the terms and conditions properly.
